iSUP takes great care when putting product information, descriptions and images on our website. iSUP will not be held responsible for any mistakes or omissions to any information given. If you do notice any discrepancies, please contact us directly.
The prices indicated on iSUP.ie are shown in Euro. iSUP reserve the right to modify pricing on our website at any moment but this will be indicated to you on the order at the time the order is placed. If an obvious incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error or otherwise) your order will be cancelled and the payment will be refunded to you.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment.
If your order includes products that are temporarily unavailable, your order will only be shipped once the outstanding item(s) become available again.
If relevant, we will offer you a replacement for an unavailable product.
If you choose to decline a replacement, and the original product is permanently unavailable, we will cancel the order and refund you for that order amount.
iSUP use Stripe as the primary order payment processing method. All online payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use. iSUP is charged as the seller, you are not charged as the buyer. You will not pay any extra for your order. You do not need to hold an account with our payment processor to place an order with iSUP.
Once payment has been confirmed your order will be processed right away. Items will be delivered to the address indicated when your order was placed. FREE delivery applies on all SUP board package orders with a shipping address on the island of Ireland (ROI & NI). Additional accessories may be subject to standard shipping fees. Orders shipped to the U.K. are subject to standard shipping fees.
iSUP usually ship orders within 1-3 business days. Once shipped, delivery can take between 7-10 business days, though usually less. We do everything in our power to respect these delivery times however, we cannot be held responsible for the consequences of a late delivery, the loss of a package caused by a third-party contracted to make delivery, by you, or because of some unforeseen event.
In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
iSUP allows you 10 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame at your own expense with a copy of your invoice.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to unused products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order. To organise a return, please email [email protected] with subject line “Return Order #ORDERNUM”.
We usually refund order amounts received from you using the original purchase payment method. Refunds occur as soon as possible after a product inspection within 30 days from when the returned product is received.
It is up to you to read and understand the safety documentation provided with the products purchased from us. iSUP do not accept any responsibility or liability for any accidents and/or injuries while using any products purchased from us.
To cancel an order, you will need to inform us in writing by emailing [email protected] and we will send you instructions on how to return the order. If your order has not shipped yet and we are able to stop the shipment, there will be no charges. Please refer to “Right of Return” above for more information.